Literature review on consumer purchase decision
Research proves that these experiences impact purchases (e. Awng Di (june 2008) “This study compares consumers’ perceptions between retail stores: superstores and family-run stores in Bangkok. In a research by Constantinides and Holleschovsky (2016), the results revealed that customer online reviews have a significant impact on a consumer's shopping behavior when they place an adequate. Kumar & Raju (2013) in their paper “The Role of Advertising in Consumer Decision Making” have found that advertisements are able to change the consumer’s opinion about a particular product. Introduction “All marketing decisions are based on assumptions and knowledge of consumer behaviour. Firstly, it looks at the issues of consumer behavior; hence it highlights the factors, which influence the consumer decision-making process, predominantly the consumer attitudes. The purpose of this research is to analyze the role of consumer online reviews and commodity types on purchase intention by simulating online purchase behavior from the laboratory setting. (2006) mentions that a customer follows a sequence before buying a product or service. The purpose of writing Literature Review Papers is to determine the effect of variable product quality and service quality on purchasing decisions and customer satisfaction. According to the Business Dictionary consumer decision making process or in other words consumer buying behaviour is the process by which individuals search for, select, purchase, use, and dispose. The consumer’s feeling of positivity towards a brand will be assessed by means of a questionnaire. (2007) define purchase intention as a situation where consumer tends to buy a certain product in certain condition You pitch a particular level of service in the direction of your customers. Quite often people compare two brands in their reviews, which also is either beneficial or harmful for business. In the literature, important factors that influence the purchasing decision are discussed by using product. (1973), Consumer Behavior ) Review of Literature A literature review is literature review on consumer purchase decision a text of a scholarly paper, which in-cludes the current knowledge including substantive findings,. The superstores which were used to compare with family-run stores in this study are Big C, Carrefour and Tesco-Lotus. Customer’s expectations changes periodically and retailers must realize the significance of these expectations and offer them a congenial environment to attract and retain the customers 2. According to him, the five stages of consumer decision making process are followings: problem/need recognition, information search, evaluation of alternatives, purchase decision made and post-purchase evaluation. If after the purchase and literature review on consumer purchase decision usage of the product the customer is fully satisfied, then the customer will again intend to buy the product more and will refer the product to other people in their group Targeting is the most influential variable in the consumer buying decision process. Firstly, it looks at the issues of consumer behavior; hence it highlights the factors, which influence the consumer decision-making process, predominantly the consumer attitudes Explaining the Consumer Decision-Making Process: Critical Literature Review 1. , 2013;Chevalier and Mayzlin, 2006), consumers' conduct and choices (Kostyra et al. Literature Review Of Consumer Buying Decision: 1 Customer reviews. Mohamed Ali and Ramya N dissertation sur le rire in their research study have mentioned that “Consumer Buying Behaviour refers to selection, purchase and consumption of goods and services for the satisfaction of their wants. ” (Hawkins, Mothersbaugh & Best, 2007). 4 Research process This paper is an exploratory review of literature to understand and obtain insights on the evaluative criteria consumers use to make purchase decisions of FMCG products. The consumers may be doubtful in some cases, but the offering of discounts and price-off deals and such kinds of services satisfies the customers 2 Literature Review 43-93 Chapter 3 Research Methodology and Research Design 94-101 Chapter 4 1.